Privacy Policy
At eSilver, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order details
- Payment status
- Device, browser, and website usage information
- Any information shared through contact forms, WhatsApp, email, or customer support
We do not store your complete payment card, UPI, or banking details. Payments are processed securely through trusted third-party payment gateways.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support
- Handle returns, exchanges, refunds, and complaints
- Improve our website, products, and customer experience
- Share offers, updates, and promotional messages, only where permitted
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
3. Sharing of Information
We may share necessary information with trusted partners only for order fulfilment and service purposes, such as:
- Courier and logistics partners
- Payment gateway providers
- Website hosting and technology service providers
- Marketing and analytics platforms
- Customer support tools
- Legal or regulatory authorities, if required by law
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and show relevant advertisements.
You can disable cookies through your browser settings, but some features of the website may not work properly.
5. Marketing Communication
With your consent or as permitted, we may send you updates about new collections, offers, product launches, and promotions through email, SMS, WhatsApp, or other channels.
You can opt out of promotional communication anytime by contacting us or using the unsubscribe option, where available.
6. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, and users are advised to use the website responsibly.
7. Data Retention
We retain your personal information only for as long as required to complete orders, provide services, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.
8. Your Rights
You may request access, correction, update, or deletion of your personal information, subject to applicable laws and business requirements.
For any privacy-related request, you can contact us using the contact details provided on our website.
9. Children’s Privacy
Our website and products are intended for general users. We do not knowingly collect personal information from children without proper consent. If such information is found, we may delete it from our records.
10. Third-Party Links
Our website may contain links to third-party websites, apps, or services. eSilver is not responsible for the privacy practices, content, or policies of those third-party platforms. We recommend reviewing their privacy policies before sharing any information.
11. Changes to This Policy
eSilver may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates means you agree to the revised policy.
12. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us through the contact details mentioned on our website.
eSilver
Designed to celebrate elegance, beauty, and timeless style.