Refund Policy
At eSilver, we want every customer to have a smooth and satisfying shopping experience. Each jewellery piece is carefully checked before dispatch to ensure quality and proper packaging. Please read our refund policy carefully before placing an order.
1. Refund Eligibility
Refunds may be considered only in the following cases:
- You received a damaged product.
- You received the wrong product.
- You received a product with a manufacturing defect.
- Your order was cancelled before dispatch.
- The product was lost in transit and not delivered.
To be eligible for a refund, the product must be unused, unworn, undamaged, and returned in its original packaging with all tags, invoices, and accessories.
2. Refund Request Timeline
Customers must raise a refund request within 24 to 48 hours of delivery.
For damaged, defective, or wrong products, customers must share:
- Order ID
- Clear product images
- Packaging images
- Unboxing video, if required
Requests raised after the mentioned timeline may not be accepted.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Product is used, worn, washed, damaged, or altered.
- Product is returned without original packaging or invoice.
- Damage caused due to mishandling, improper storage, water, perfume, chemicals, or rough usage.
- Minor colour or shine variation due to lighting, screen display, or photography.
- Personalised or customized jewellery.
- Sale, clearance, or promotional items, unless received damaged or defective.
4. Return Pickup & Quality Check
Once your refund request is approved, we may arrange a return pickup or ask you to ship the product back to us.
After receiving the returned product, our team will inspect it. Refund approval will depend on the product condition and verification by our quality check team.
5. Refund Timeline
Once the refund is approved, the amount will be processed within 5 to 7 working days.
The refund will be credited to the original payment method used at the time of purchase. In case of Cash on Delivery orders, customers may be asked to share valid bank or UPI details for refund processing.
6. Shipping & COD Charges
Shipping charges, Cash on Delivery charges, convenience fees, or any other additional charges are non-refundable unless the issue is from our side.
7. Order Cancellation Refund
If your prepaid order is cancelled before dispatch, the refund will be processed to the original payment method within 5 to 7 working days.
Once the order is shipped, cancellation may not be possible.
8. Exchange Instead of Refund
In some cases, we may offer an exchange or replacement instead of a refund, depending on product availability and the issue reported.
9. Contact Us
For refund-related queries, please contact our customer support team through the contact details mentioned on our website.
eSilver
Creating jewellery that is elegant, meaningful, and made with care.