Terms of Service
Welcome to eSilver. By accessing or using our website, placing an order, or purchasing any product from us, you agree to the following Terms of Service. Please read them carefully before using our website.
1. Overview
This website is operated by eSilver. Throughout the site, the terms “we”, “us” and “our” refer to eSilver. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.
2. Product Information
We make every effort to display our jewellery designs, product images, descriptions, prices, and availability as accurately as possible. However, slight variations in colour, shine, size, or finish may occur due to lighting, screen settings, photography, or handcrafted detailing.
Product availability is subject to change without prior notice.
3. Pricing & Payments
All prices listed on our website are in Indian Rupees unless stated otherwise. We reserve the right to change product prices, offers, discounts, or shipping charges at any time without prior notice.
Payments must be completed through the available payment methods on our website. Orders will be processed only after successful payment confirmation or as per the available Cash on Delivery policy, if applicable.
4. Order Confirmation
Once an order is placed, you will receive an order confirmation via email, SMS, or WhatsApp. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, payment issues, suspicious activity, or any other reason.
5. Shipping & Delivery
We aim to ship orders within the estimated timeline mentioned on our website. Delivery time may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
eSilver will not be responsible for delays caused by courier partners or incorrect shipping details provided by the customer.
6. Returns, Exchanges & Refunds
Returns, exchanges, and refunds will be handled as per our Return & Refund Policy. Customers are requested to check the policy carefully before placing an order.
Products must be unused, undamaged, and returned in their original packaging, along with all tags, invoices, and accessories, wherever applicable.
7. Jewellery Care
Our jewellery should be handled with care. Avoid direct contact with perfumes, chemicals, water, sweat, or harsh cleaning agents. Store jewellery in a dry place when not in use.
eSilver will not be responsible for damage caused by improper usage, rough handling, exposure to chemicals, or lack of care.
8. Accuracy of Customer Information
You agree to provide accurate, complete, and updated information while placing an order. eSilver will not be responsible for failed deliveries, delays, or losses caused due to incorrect name, phone number, address, or email details provided by the customer.
9. Use of Website
You agree not to misuse our website for any illegal, harmful, fraudulent, or unauthorized purpose. You must not attempt to damage, hack, copy, interfere with, or disrupt the functioning of our website.
Any misuse of the website may result in cancellation of orders and restricted access to our services.
10. Intellectual Property
All content on this website, including logos, images, product designs, text, graphics, banners, product descriptions, and other materials, belongs to eSilver or its content partners.
No content from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without written permission from eSilver.
11. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools, or marketing platforms. We are not responsible for the policies, actions, or services of third-party providers.
Customers are advised to review the terms and privacy policies of such third-party services when required.
12. Limitation of Liability
eSilver shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, delivery services, or inability to access our services.
Our maximum liability, if any, shall be limited to the value of the product purchased by the customer.
13. Cancellation Rights
We reserve the right to cancel any order if we suspect fraudulent activity, incorrect pricing, product unavailability, payment failure, or violation of our policies.
Customers may request order cancellation before the product is shipped. Once shipped, cancellation may not be possible.
14. Changes to Terms
eSilver reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this page. Continued use of our website after changes means you agree to the updated terms.
15. Contact Information
For any questions related to these Terms of Service, you can contact us through the contact details provided on our website.
eSilver
Designed to celebrate elegance, beauty, and timeless style.