Shipping Policy
At eSilver, we are committed to delivering your jewellery safely, securely, and on time. Please read our shipping policy carefully before placing your order.
Order Processing
Once your order is successfully placed, our team begins processing it with care. Orders are usually processed within 24 to 48 working hours after confirmation.
During sale periods, festivals, public holidays, or high order volume, processing may take slightly longer.
Shipping Timeline
Delivery timelines may vary depending on your location and courier availability.
Metro Cities: 3 to 6 working days
Other Cities & Towns: 5 to 8 working days
Remote Locations: 7 to 10 working days
Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, strikes, festivals, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
We may offer free shipping on selected orders, prepaid orders, or orders above a specific value as per our ongoing offers.
Cash on Delivery
Cash on Delivery may be available on selected locations and orders. Additional COD charges may apply and will be displayed at checkout.
eSilver reserves the right to cancel COD orders in case of incomplete address, unreachable phone number, or suspicious order activity.
Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp. You can use the tracking link to check the delivery status of your order.
Incorrect Address or Contact Details
Customers are requested to provide accurate shipping details including full name, phone number, complete address, city, state, and pincode.
eSilver will not be responsible for delays, failed delivery, or return of shipment due to incorrect or incomplete details provided by the customer.
Delivery Attempts
Our courier partner may attempt delivery more than once depending on their policy. If the customer is unavailable or unreachable, the order may be returned to us.
In such cases, reshipping charges may apply.
Damaged or Tampered Package
If you receive a damaged, opened, or tampered package, please do not accept the delivery. If accepted, kindly record an unboxing video and contact us immediately with clear images/videos of the package.
International Shipping
Currently, international shipping may be available only for selected locations. Shipping charges, customs duties, taxes, and delivery timelines may vary depending on the destination country.
Any customs duties or import charges, if applicable, will be the responsibility of the customer.
Contact Us
For any shipping-related queries, you can contact our support team through the contact details mentioned on our website.
eSilver
Delivering elegance, safely and beautifully.